This two-day course will provide you with an overview of Crisis Management as well as an understanding of the key stages to achieving best practice in the immediate response to a major incident.

You'll learn the roles and responsibilities of a Crisis Management Team, how to select appropriate members for it and what is involved in implementing an effective crisis management process.

You'll also gain an understanding of how to correctly handle internal and external communications and why it’s important to maintain accurate event logs and produce incident and status reports.

 

Who is this course aimed at?

This 2 day course is aimed at staff with responsibility for crisis or disaster management including business continuity staff and emergency planners. This course is also suitable for senior managers, auditors, risk and security managers that require a good understanding of crisis management in both public and private sector.

 

What will they learn?

On completion of the course, attendees will be able to:

• Confirm your organisation’s crisis management strategy

• Select an effective Crisis Management Team

• Understand the responsibilities and actions of the emergency service major incident response and the impact on your plans

• Implement a programme for developing a Crisis Management Plan

• Understand crisis command centres

• Planning and preparing the command centre

• Communication technology and information management

• How to establish and refine the command centres capability

• Establish a training programme for the staff involved in executing the Crisis Management Plan.